Shatter the service quo: Reimagining service for the AI era
The old service management playbook – log it, route it, wait, report on it – is dead. In this webinar, we share Atlassian’s vision for AI-native service management – and why the combination of Service Collection, Teamwork Graph, and Rovo give Atlassian customers an unfair advantage in this new paradigm.
Service teams are racing to adopt AI, but too many are still stuck using legacy playbooks and bolted-on solutions. That’s why we’re reimagining service management from the ground up and shattering the service quo. In this new era of AI-native service, support and operations are no longer departments or static processes, but part of a living system of work that understands every team, every tool, every workflow.
Join us to learn:
- Why old service management playbooks are failing in the AI era and forcing us to reimagine experiences from the ground up.
- How Rovo and Teamwork Graph unlock smarter, context-aware AI and better, more proactive service experiences.
- How Service Collection can free your team from the relics of legacy service desks and help you shatter the service quo.
Register now to join us live or to get an email as soon as the on-demand recording is available!
Speakers
Nicole Pitaro
Senior Product Marketing Manager, Atlassian
Nicole Pitaro is a Senior Product Marketing Manager at Atlassian, where she leads AI and Rovo go-to-market for Service Collection. She spends her days at the intersection of agentic AI, modern service management, and the messy reality of how teams actually adopt new tech – translating all of it into clear value for customers navigating an AI-native shift in service management.
Tulasi Menon
Senior Principal Product Manager, Atlassian
Tulasi Menon is a Senior Principal Product Manager at Atlassian, where she leads AI product strategy for Service Collection. A product and people leader with a strong foundation in machine learning and over 12 years of experience building AI products, Tulasi joined Atlassian after nearly 13 years at Microsoft, where she worked across some of the company's most ambitious AI initiatives, including Bing and Copilot.
Most recently, Tulasi served as the product head for Responsible AI and Suggestions at Microsoft AI, where she helped shape how AI is built and deployed at scale with safety and trust at its core. Prior to that, she led product for Azure AI services in India, spanning OpenAI, speech, and translation — bringing cutting-edge AI capabilities to developers and enterprises across the region.
Tulasi is passionate about democratizing AI, advancing responsible AI practices, and infusing AI at scale into consumer products. She is also a dedicated advocate for AI innovation and brings a deep commitment to coaching and mentoring the next generation of product and AI leaders. Based in Telangana, India, she brings a global perspective and a builder's mindset to her work at Atlassian.
