Close

¿Eres víctima de Bad Service Management?

Sé consciente de lo que pagas y ponte en marcha más rápido con la moderna solución de ITSM.

Service Collection logo

See why teams are choosing a modern service alternative

Your ITSM platform should accelerate your business — not hold it back. Jira Service Management, now part of Service Collection, unites Dev, IT Ops, and business teams on one AI‑native platform with inclusive pricing, weeks‑not‑months deployment, and measurable ROI from day one.

ServeCo App icons

Reduce los costes de gestión de los servicios y aumenta el ROI

Reduce el coste total de propiedad de ITSM y saca más partido de tu inversión. Jira Service Management cuenta con licencias sencillas y transparentes para una experiencia de compra fluida, sin problemas a la hora de la compra o la renovación. Consigue todas las funciones de ITSM, que incluyen potentes capacidades de IA y flujos de trabajo de ESM, a un precio inclusivo todo en uno.

JSM logo

275%

return on investment

$2.3M

savings by retiring legacy ITSM solution

35%

faster change request approvals

*From commissioned study conducted by Forrester Consulting on behalf of Atlassian: The Total Economic Impact of Atlassian Jira Service Management

Reduce los costes de gestión de los servicios y aumenta el ROI

Reduce el coste total de propiedad de ITSM y saca más partido de tu inversión. Jira Service Management cuenta con licencias sencillas y transparentes para una experiencia de compra fluida, sin problemas a la hora de la compra o la renovación. Consigue todas las funciones de ITSM, que incluyen potentes capacidades de IA y flujos de trabajo de ESM, a un precio inclusivo todo en uno.

Screenshot of JSM

Reduce los costes de gestión de los servicios y aumenta el ROI

Reduce el coste total de propiedad de ITSM y saca más partido de tu inversión. Jira Service Management cuenta con licencias sencillas y transparentes para una experiencia de compra fluida, sin problemas a la hora de la compra o la renovación. Consigue todas las funciones de ITSM, que incluyen potentes capacidades de IA y flujos de trabajo de ESM, a un precio inclusivo todo en uno.

Screenshot of JSM

La ventaja de Atlassian

Features

Jira Service Management

ServiceNow

Los equipos empresariales, de desarrollo y de operaciones de TI, coordinados en una plataforma de Atlassian unificada

Jira Service Management

ServiceNow

Implementación y mantenimiento sencillos

Jira Service Management

ServiceNow

Capacidad de extender rápida y fácilmente la gestión de los servicios a los equipos que no son de TI sin costes de licencia adicionales

Jira Service Management

ServiceNow

Mejoras automáticas, sin interrupciones ni tiempo de inactividad forzado

Jira Service Management

ServiceNow

Potentes capacidades de inteligencia artificial y automatización avanzadas

Jira Service Management

ServiceNow

Más de 5000 herramientas en Atlassian Marketplace que facilitan y agilizan la implementación de personalizaciones en tu implementación

Jira Service Management

ServiceNow

Más de 50 000 clientes de todo el mundo ya confían en esta solución

Logotipo de Domino's
Logotipo de ISS
Logotipo de Canva
Logotipo de Nextiva
Logotipo de Infobip
Logotipo de Toast

Obtén un presupuesto personalizado

Ponte en contacto con nuestro equipo de ventas hoy mismo para obtener un presupuesto personalizado y más información sobre cómo pasar de ServiceNow a Atlassian.

Descubre las prestaciones de Jira Service Management en comparación con las de los demás

Más información sobre Jira Service Management

Forrester Guide: Break up with Legacy ITSM

Explore why enterprises are leaving costly, over-customized legacy ITSM suites and learn practical tips to successfully modernize on flexible, AI‑powered service management platforms.

Service Management Transformation whitepaper

See how Atlassian’s people‑first, AI‑driven approach helps organizations escape complex legacy ITSM and achieve faster, lower‑risk service management transformation across the enterprise.

The art of the switch: How to change service platforms

Recognize when it’s time to leave a legacy ITSM platform and plan a smooth, low-risk switch with practical guidance from Forrester Principal Analyst Julie Mohr and Atlassian experts.

FAQ

Is Jira Service Management free?
  

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

How does your price compare to ServiceNow?
  

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like artificial intelligence. There are also no maintenance fees or support fees.

Can Jira Service Management work alongside ServiceNow? How?
  

Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel ServiceNow isn't adequately serving.

For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Jira Service Management for Change Management to improve Development and IT operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't ready to say goodbye to ServiceNow.

Do I need to buy marketplace apps to use Jira Service Management?
  

You don’t need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It's up to you to use whatever app you want, whenever you want.

Can Jira Service Management scale to thousands of users?
  

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.

Is Jira Service Management only for IT Teams?
  

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

How does Jira Service Management compare to other competitors?
  

Many teams choose Jira Service Management over alternative solutions for our intuitive, enterprise-grade ITSM solution and our native Jira Software integration on the Atlassian Platform. You can learn more about how Jira Service Management compares to other ITSM tools here.

Ready for a modern service alternative?

Try Service Collection for free